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Complaints may be made:
or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
We aim to resolve any expression of dissatisfaction as soon as possible, where this is done within 5 business days, we will not usually confirm acknowledgement of the complaint in writing. If it takes us longer than 5 business days to resolve your complaint, we will send you a written or electronic acknowledgement of a complaint within 10 business days of receipt, identifying the person who will be handling the complaint for the business.
We aim to resolve any expression of dissatisfaction as soon as possible, where this is done within 5 business days, we will not usually confirm acknowledgement of the complaint in writing. If it takes us longer than 5 business days to resolve your complaint, we will send you a written or electronic acknowledgement of a complaint within 10 business days of receipt, identifying the person who will be handling the complaint for the business.
Within eight weeks of receiving a complaint we will send you either:
a final response adequately addressing the complaint and outlining your right to appeal with the Claims Management Ombudsman (CMO); or
a response which:
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always involve financial redress but could involve an apology or another suitable form of redress.
If you are not satisfied with our decision regarding a complaint about us and you have allowed us the relevant time frames to respond to you, you can appeal this with the Claims Management Ombudsman (CMO) at:
Claims Management OmbudsmanTel: 0800 023 4567
By applying for a Free Assessment via this website, you will be redirected to Sanderson Drake Limited and contacted via Telephone, Email SMS or Post. Upon entering their website, you will be subject to their terms.
Unaffordable Credit, a registered trading style of Conclusive Financial Limited. Registered Office: 109 Bancroft, Hitchin, SG5 1NB. Registered in England No. 08463668. Regulated by the Financial Conduct Authority under FRN: 838617 in respect of regulated claims management activities. Conclusive Financial Limited is registered with The Information Commissioners Office under ZA007561.
You do not need to use a claims management company to make your complaint, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free.